Privacy Policy

The data controller is Zina Plchová, Company ID (IČO): 741 33 900, registered office at Velká Úpa 56, 542 21 Pec pod Sněžkou. Registered in the Trade Register, Trutnov.

Contact regarding personal data protection: info@chalupanahrani.cz, tel. +420 605 80 30 54.

Through the inquiry and contact form, we process:

• first and last name,
• e-mail address,
• phone number (optional),
• stay dates and number of guests,
• the message you write to us.

The data is used exclusively to handle your inquiry, prepare a stay reservation, and for subsequent communication. We do not pass it on to anyone for marketing purposes.

We keep data from inquiries and reservations for as long as necessary to handle the stay, and then for the period required by law (typically 5 years for accounting records of completed stays). Inquiries that did not lead to a reservation are deleted within 12 months at the latest.

We do not send marketing e-mails or newsletters. In exceptional cases we may offer existing guests a discount on a future stay. If you do not wish to receive such communication, just let us know and we will remove you from it immediately.

The cottage has two cameras installed:

• Outdoor camera at the entrance door — it only captures the entrance area for the purpose of protecting property and guest safety.
• Indoor camera in the common room with the kitchen — used exclusively for fire prevention and property protection (the cottage is a wooden building with a high fire risk). There are no cameras in bedrooms, bathrooms, toilets, or any other private areas.

Recordings are stored on an encrypted external drive in a locked environment out of reach of the public. Only authorised persons have access to the recordings, and they are automatically overwritten after 7 days. The recording does not capture sound, and no one normally has access to it — it is only made available in the event of an extraordinary situation (fire, damage, request by the Czech Police).

A notice about the camera system, including the controller's contact details and the purpose of processing, is displayed in front of the cottage entrance.

Legal basis for processing: the controller's legitimate interest in protecting property and the safety of persons (Art. 6(1)(f) GDPR).

The website currently does not use analytical or marketing cookies. If we deploy, for example, Google Analytics in the future, we will add a cookie banner and obtain your consent in advance.

We do not pass on data to third parties for marketing purposes. Strictly necessary processing takes place with:

• the e-mail service provider (delivery of the confirmation e-mail),
• the accounting firm (for completed stays, on the basis of law),
• the operator of the e-chalupy.cz availability calendar (dates only, without guests' personal data).

In accordance with the GDPR, you have the right to:

• access your personal data,
• have inaccurate data corrected,
• erasure ("the right to be forgotten"),
• restrict processing,
• object to processing,
• lodge a complaint with the Office for Personal Data Protection (uoou.cz).

You can request the erasure of your data or a copy of it at any time by e-mail to info@chalupanahrani.cz with the subject "Request for erasure of personal data". We will handle your request within 30 days at the latest.

Note: if you were actually accommodated with us, we are required to keep certain data for the period required by law (accounting, guest register).